1.Order Processing

• Orders are processed within 7-10 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.

2.Shipping Methods & Delivery Times

• We offer various shipping methods to meet your needs, including standard and express options.
• Delivery times vary based on the shipping method selected and the destination:
  • Standard Shipping: 7-10 business days
  • Express Shipping: 5-7 business days

3.Shipping Rates

• Shipping rates are calculated at checkout based on the weight of the package, the destination, and the selected shipping method.
• Any additional customs duties or taxes are the responsibility of the customer.

4.International Shipping

• We ship to most international locations. Please check the availability of shipping to your country at checkout.
• International shipping times may vary due to customs processing and other factors beyond our control.

5.Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order through the provided link or on our website.

6.Shipping Address

• Please ensure that the shipping address provided is accurate and complete.
• Zepex Export Pvt Ltd is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

7.Delays & Issues

• While we strive to deliver your order within the estimated time frame, delays can occur due to unforeseen circumstances.
• If your order is significantly delayed, please contact our customer service team for assistance.

8.Damaged or Lost Packages

• If your package arrives damaged, please notify us immediately with photographic evidence.
• In the event of a lost package, please contact us, and we will initiate an investigation with the shipping carrier.

9.Returns Policy

• We accept returns within 15 days of the delivery date.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact our customer service team at contact@zepexports.com or 9459450405 with your order number and reason for the return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

10.Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

11.Returns & Refunds for International Orders

• International returns and refunds follow the same policy as domestic orders, but please note that international shipping fees are non-refundable.
• Customers are responsible for return shipping costs for international orders.

Contact Information

For any shipping-related inquiries, please contact our customer service team at contact@zepexports.com or 9459450405

Zepex Export Pvt Ltd reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.